Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money

Sadly after a bad experience with when buying my cloakroom toilet. I bought another 2 bathroom suites with them.

For the 2nd time they have lost my items, they lost 2 baths- i'm not sure how this is possible. They never give me updates, I ring them and wait 20minutes to get through. They do nothing to help and just blame the courier. I have 1000 worth of goods lost in transit and won't confirm if they will ring me within the day for an update.

Kicking myself I didn't buy via credit card! They refuse to communicate with the courier via phone call only email.

They have no update when any further action is taken be it a replacement or a refund. Please learn from my lesson and do not deal with them.

Product or Service Mentioned: Soak Com Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $1400.

Preferred solution: my order delivered in full by 10th July and compensation for loss of a days work..

I liked: Bathroom suites but they never arrive.

I didn't like: Lies, Service, False hope, No communication.

Company wrote 0 private or public responses to the review from Jul 06, 2017.
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