Soak Com - FIRST ORDER GREAT - SECOND ORDER ABSOLUTE NIGHTMARE!!
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New ReviewerWe ordered a toilet and vanity wash hand basin online and it was delivered as promised - great.
We then ordered the rest of things for the new shower room - 4 items.
It's now well over two weeks, over twenty long and arduous telephone calls and we still don't have our order!!
Absolute nightmare service - they really don't know what they are doing!!
Either totally incompetent or deliberately messing me around (not sure) but they still can't get it right after 7 (SEVEN) deliveries.
When anything goes wrong customer service is non existent - just people on the phone telling you what you want to hear - everytime I questioned anything I was told something different by the next person.
The web site is great and I got sucked in - don't!!
They have cost me money, time and a huge amount of stress and they really don't seem bothered once you have paid.
AVOID
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Soak Com Cons: Diabolical customer service.
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