Soak Com Phone Numbers and Emails

Customer Service:

  • +44 333 004 6333
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Contact Information

Soak Com Website:

Soak Com Help Center:

Corporate Office Address:

Attleborough Fields Industrial Estate
Nuneaton, England CV11 6RU
United Kingdom

Other Info (opening hours):

Monday to Thursday: 8:30am to 9pm
Friday: 8:30am to 5:30pm*
Saturday: 9am to 5:30pm
Sunday: 10am to 4pm
Bank Holidays: 9am - 5:30pm

More contact details

Soak Com Rating Based on 27 Reviews

Rating details

1.4
more details
Customer service
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Product or Service Quality

Rating stats

Rating trend

Summary of Soak Com Customer Service Calls

50 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Soak Com?

Request for Information Question:

  • “About a product”
  • “Looking for a laundry service to service towels”

Shipping and Delivery Question:

  • “Waiting on a delivery”
  • “Waiting on delivery”
  • “Item not delivered”

Product/ Service Question:

  • “Broken unit”
  • “Warranty reaplacement of basin tap”
  • “Damaged item”

Return/ Replace Question:

  • “Return”
  • “Problems with a returne bath”
  • “Need to return something as I got wrong version of it”

Refund Question:

  • “Refund”
  • “Refund shower”

Account Question:

  • “I want yo dis continue my subscription”

Activation/ Cancellation Question:

  • “Cancel debit”

Staff Question:

  • “Horrendous service”

Other Question:

  • “Trying to find the name of the shower we bought from you”
  • “I need to inquire about vanity unit”
  • “Faulty mirror”

About

Summary

Soak.com is a large online bathroom retailer. The company is headquartered in Nuneaton, United Kingdom. Soak.com offers a broad range of products under the following categories: Radiators, Bathroom Suites, Toilets&Basins, Baths, and Furniture. It also offers showers, shower enclosures, taps, and accessories. Available payment options are Visa, MasterCard, and Maestro. Buyers can also use PayPal service. Soak.com offers free delivery for all orders over £399. The company provides all buyers with up to 10 year warranty from the date of purchase. It covers all faults due to manufacture. Soak.com accepts returns within 14 calendar days of receipt for a full refund or exchange.

Soak Com reviews and complaints

Soak Com is ranked 131 out of 314 in Pools, Spas and Plumbing Supplies category

Area Served

Other

Payment Methods

VISA

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